Refund and Cancellation Policy

Thank you for choosing RetireOS, provided by Hyperparameter Technologies LLP ("Company", "we", "us", or "our"). We want you to be completely confident in your purchase.

1. 7-Day Refund Policy

If RetireOS Pro does not meet your expectations or you are unsatisfied for any reason, you are entitled to a 100% full refund within 7 calendar days from the date of your purchase.

2. How to Request a Refund

To request a refund, simply send an email to our support team within 7 days of your transaction:

• Email: sales@hyperparameter.cloud
• Subject Line: Refund Request - RetireOS Pro
• Details Required: The Google Account email address used for the purchase and your Razorpay Payment ID or receipt.

No lengthy justification or interrogation is required. Our support team will process your refund promptly upon receiving your email.

3. Refund Processing & Timelines

Once approved, your refund is processed directly through our payment partner, Razorpay, back to your original mode of payment (UPI, Credit/Debit Card, or Net Banking).

• Processing Time: Refunds typically reflect in your bank account or card statement within 5 to 7 business days, depending on your issuing bank's clearing cycle.
• Account Status: Upon completion of the refund, your RetireOS account will revert to the free RetireOS Lite tier.

4. Cancellations

RetireOS Pro is a one-time lifetime license purchase with no recurring subscription fees. As there are no recurring monthly or annual billing cycles, cancellation of recurring charges is not required.

5. Support & Grievance Contact

For any queries regarding refunds, payments, or billing assistance, please contact us at:

Email: sales@hyperparameter.cloud
Phone: +91 73000 03022
Entity: Hyperparameter Technologies LLP